Terms and Conditions

The following applies to this website and all holistic services offered by Cat Manasa Hawkins MFHT

Medical advice disclaimer

All the information contained on catmanasa.co.ukwinchesterarvigotherapy.co.uk is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions. I do not give medical advice. As a holistic therapist, my treatments are intended to support conventional medicine not replace it. I treat the person as a whole to promote your body’s natural healing process. I do not claim that any of my treatments will heal or cure any diagnosed conditions. Any natural holistic health care information provided should be regarded as complementary to, not a substitute for, conventional health care. Conditions mentioned on this site refers to previously diagnosed conditions, and any complementary therapies referred to are not intended to replace medical guidance from your doctor or other medically qualified health care professional.

The information presented on catmanasa.co.uk – winchesterarvigotherapy.co.uk is not intended to take the place of your doctor’s advice, nor is it intended to diagnose, treat, cure or prevent any disease. Please discuss this information with your own doctor or healthcare provider to determine what is right for you. Treatments given by me are not a substitute for prescription medication, surgery, or any other medical treatment. Opinions and advice shared in my blog are for entertainment purposes only and are not a substitute for the care of your own doctor or health specialist. I specifically disclaim all responsibility for any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the material found on this site and in my blog. Links to external websites are for interest only, and I do not accept responsibility for the content of any website links.

You should seek prompt medical care for any specific health issues and consult your physician before having any holistic treatments. The information contained on catmanasa.co.uk – winchesterarvigotherapy.co.uk should not be considered complete and should not be used in place of a visit, call, consultation or advice of your doctor or other health care provider. Should you have any health care-related questions, please call or see your doctor or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here.

Appointments

You will be made aware of how long your session will take when you book. I do my best to adhere to these appointment times although in some cases this can overrun. If your session is going to overrun (this can happen when there is lots to talk about) I will let you know and we can adapt the session accordingly. In cases where lots of discussion has taken place, you may receive a slightly shorter treatment. This does not mean you get any less of a treatment. Sometimes it is necessary to spend more time discussing your situation and healing can begin through this exchange. Of course, I’d hope you always received some sort of treatment/massage/healing during our session and will always do what I can to make sure this happens. Please arrive promptly for your session and ensure you are no more than 10 minutes early. I do not have a waiting room!

Parking

There is free parking available outside my home in the close. Please ensure you park within a space marked V or D. There is usually an empty D space right outside my house. Please remember this is a residential area and my business relies on my neighbours being happy with the work I do. If you accidentally park in a neighbours space, I will ask you to move to a more suitable space before we begin our session.

Visiting my Home Clinic

When you come for a treatment you will be coming to my home. I have a designated therapy room which is up a flight of stairs. We will sit downstairs to complete any consultation forms and discuss your treatment. Whilst I live in a very quiet area on the outskirts of a sleepy village, there is sometimes some noise from the neighbours, bin collections, and the occasional unexpected knock or ring at the door (which will be ignored). I also live quite close to the railway line, so a few trains might go past while you’re here.

Pet allergies

I have a very friendly dog called Ember and a cat called Cookie. Ember will make a real fuss (lots of tail wagging) when you arrive as she loves visitors. If you’re not keen on dogs, please let me know and I will ensure she is kept in another room. Cookie usually stays hidden asleep somewhere, but she may come and say hello. If you are allergic to animals please let me know and I will ensure they are kept away from you. You may want to take an antihistamine if you feel concerned about having a reaction. The animals are not allowed into my therapy room. In severe cases of animal allergies, I may be able to come to your home to give you a treatment.

Disability and Mobility

For clients who can’t walk up stairs, I can arrange to provide the treatment downstairs in my living room. I have toilets both downstairs and upstairs. For clients who have mobility issues and cannot make the journey to my home clinic, I can arrange to visit you in your own home. Please just message me to discuss options.

Cancellation policy

Cancellations made within 24 hours of the appointment time may be subject to a cancellation fee of £30. Where possible please give me as much notice as you can if you need to cancel your appointment. You will always be given the option to re-schedule your appointment. Repeated late cancellations and non-payment of cancellation fees may result in a termination of our contract of service and you will no longer be able to book treatments with me.

Privacy Policy

Please see my full privacy policy here.

Payments

I prefer payment in cash, payable at the beginning or end of our session. I will also accept payments via PayPal or bank transfer. If you’d like to pay via PayPal or by bank transfer, please ask me for more details. Digital payments should be made prior to our treatment session, or during our session if possible (i.e payment can be sent via PayPal at the start of our payment session).

Refunds

I do not offer refunds for treatments received.
Refunds for Arvigo® Therapy discounted block bookings paid in advance, where the reason for being unable to attend is out of your control, will be considered on a case by case basis.

Rescheduling

If you need to reschedule your appointment, please let me know as soon as possible. I will always do my best to find you another suitable appointment time. If you need to cancel/reschedule within 24 hours of your appointment time, you may be subject to a £30 cancellation fee (see cancellation policy above).

Treatments on children

I am happy to offer treatments on children providing a parent, legal guardian or appropriate adult is present. A full consultation will be required along with a parental signature. I request that the adult remains present at all times during treatment sessions.

Gift Vouchers

If you would like to gift a treatment or buy vouchers towards a treatment for friends or family please contact me directly.

Offers and block bookings

I am not currently running any offers.
Block bookings for 3 sessions of Arvigo® Therapy can be made and a discount will be offered if you pay in full in advance. You will be expected to attend all 3 sessions. If your situation changes that means you can no longer receive Arvigo® Therapy you will be offered one of my other therapies instead. If you cannot receive any of the treatments I offer for health related reasons please contact me immediately. Please see refund policy above.

Inappropriate requests/Clients under the influence of alcohol or illicit drugs

I am a professional Holistic Therapist and offer holistic treatments that include massage in my therapy room at home. Any inappropriate requests will be dealt with accordingly. If at any point I feel unsafe due to inappropriate requests or comments I reserve the right to withdraw treatment and ask you to leave my home. Do not come for a treatment while under the influence of alcohol or illicit drugs. I will refuse treatment if I suspect you are under the influence of illicit drugs or intoxicated. This is would not ensure a safe treatment for you or me. If you are intoxicated and have driven or are about to drive, I will inform the police. In both cases outlined above, you will be expected to pay for your session. No refunds will be given. 

Membership and Insurance

I am a Member of The Federation of Holistic Therapists (FHT) and the Maya Arvigo International Association (MAIA).
I am fully insured to practice all the holistic therapies I offer, Arvigo® Therapy (abdominal massage), Aromatherapy, Massage Therapy, Pregnancy Massage and Reiki.

You can see a list of all my qualifications, training and experience here.

Complaints procedure

If you have an issue or complaint regarding any aspect of my professional practice please contact me to discuss your concerns.
After initial contact with me, if you are still unhappy you can contact the following organisations.

The Federation of Holistic Therapists
See the FHT’s Professional Conduct Procedure here.

The Arvigo Institute LLC

Last updated 01/06/2018